We offer a 30-day return policy from the date of receipt. Items must be in their original condition — unworn, unused, with tags and original packaging. To initiate a return, contact us at contact@andreakouconcept.com. If your return is accepted, we'll send you a return label and instructions.

🇬🇷 Greece: Your first return (exchange or replacement) is FREE via ACS Courier. A second return on the same order costs €6.
🇨🇾 Cyprus & abroad: Return shipping is at the customer's expense.
⚠️ Defective or incorrect items: All return and forwarding costs are covered by us.

Refunds are processed to your original payment method within 10 business days of approval. EU customers have the right to cancel or return within 14 days for any reason.

For the full policy, visit our Refund Policy.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order at any time here.

You can reach us at contact@andreakouconcept.com — we're happy to help! Alternatively, visit our Contact page to send us a message directly.

Shipping costs depend on your delivery destination:

🇬🇷 Greece: Free shipping on all orders. Delivered within 1–6 working days.

🇨🇾 Cyprus: €15 standard shipping. Free delivery on orders over €100. Delivered within 1–6 working days.

🌍 Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): €20 standard shipping. Free delivery on orders over €200.

Delivery times are estimates and exclude public holidays and special circumstances.

Delivery times depend on your location:

🇬🇷 Greece: Orders placed before 12:00 pm are shipped the same day. Orders placed after 12:00 pm are shipped the next business day. Delivery is within 1–6 working days via ACS Courier (working hours 9:00 am – 5:00 pm).

🇨🇾 Cyprus: Estimated delivery within 1–6 working days.

🌍 Europe: Delivery times vary by country and are estimates only. Public holidays and special circumstances may affect delivery.

We currently ship to the following countries:

🇬🇷 Greece | 🇨🇾 Cyprus

🌍 Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

For shipping rates and free delivery thresholds, see the answer to "Do you charge shipping cost?" above, or visit our Shipping Policy.

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

We process orders quickly, so please contact us as soon as possible at contact@andreakouconcept.com if you need to make a change or cancellation. If your order has already been shipped, we won't be able to cancel it — but you can return it following our Return Policy.

We don't process direct exchanges. The fastest way to get the right item is to return the original piece following our return process, and then place a new order for the size or colour you need. Contact us at contact@andreakouconcept.com to get started.

The following items are non-returnable:

• Sale items and gift cards
• Perishable goods (food, flowers, plants)
• Custom or personalised products
• Personal care goods (for hygiene reasons)
• Items sent back without a prior return request

If you're unsure whether your item qualifies, contact us at contact@andreakouconcept.com before sending anything back.

Currently we offer standard shipping only. Delivery times are:

🇬🇷 Greece: 1–6 working days
🇨🇾 Cyprus: 1–6 working days
🌍 Europe: estimated, varies by country

We're always looking to improve our delivery options — stay tuned!

Absolutely. Every item in our store is 100% authentic and sourced directly from the brands and authorised suppliers we work with. We are an authorised multi-brand boutique based in Piraeus, Greece, and we stand behind the quality and authenticity of everything we sell.

All prices displayed on our website include VAT for EU customers. No additional customs fees apply for orders shipped within the European Union. If you are ordering from outside the EU, local customs duties may apply — these are the responsibility of the customer.

As an EU customer, you have the right to cancel or return your order within 14 days of receipt, for any reason, without needing to provide a justification. This is your statutory right under EU consumer law (the "cooling-off period"). To exercise this right, contact us at contact@andreakouconcept.com within 14 days of receiving your order. Return shipping costs may apply depending on your location — see our Refund Policy for full details.

Since we carry multiple designer brands, sizing can vary from brand to brand. We recommend checking the product description on each item's page for any available size guidance. If you're unsure about your size or need help choosing between two sizes, don't hesitate to contact us at contact@andreakouconcept.com — we're happy to help you find the perfect fit!

Sizing varies by brand and style. As a general guide:

• Most European brands follow standard EU sizing
• Some items may run smaller or larger depending on the cut and fabric
• We always recommend checking the specific product page for any sizing notes

When in doubt, feel free to reach out at contact@andreakouconcept.com and we'll advise based on the specific item you're interested in.